Customer service excellence in cardiology
On Monday 28 June the Clinical and Academic Department of Cardiovascular Medicine passed its first "Health Check" for Customer Service Excellence. The department has a long tradition of developing high quality customer service having held a Charter Mark since 2003 and a Customer Service Excellence since 2009. It delivers specialist cardiovascular care to inpatients on Montuschi ward, through outpatient clinics, the cardiovascular investigation unit, outreach work in rehabilitation and heart failure, and in the anticoagulant and stroke prevention clinics across in GP surgeries, community pharmacies and community hospitals in the five PCTs across North Central London.Formally known as a Charter Mark, the Customer Service Excellence award accords with the requirements of the Cabinet Office’s Customer Service Excellence scheme designed to help organisations deliver higher quality services to their users.
Last updated01 Jul 2010