Comments, Compliments, Concerns and Complaints

• If you have a question - ask us
• When we do something right - compliment us
• If you have a comment - tell us
• When things do not go well - raise your concern or complaint with us

We will listen and learn from the feedback we receive.

To tell us about your experience you can:

• Speak directly to the people providing services to you. This is often the best way of resolving any problems or
• Contact our PALS and Complaints Service - We will pass on compliments and comments, investigate concerns and sort out any problems as quickly as possible.