Community Dental Service - Haringey and Enfield

Patient Information Leaflet

Overview

• Welcome to Whittington Health community dental service in Haringey and Enfield.
• This is a dental service for adults and children with complex needs in Haringey and Enfield.

Who can use the service?

• We only provide dental care to some groups of patients.
  • Children who are very worried or frightened or find it difficult to have treatment.
  • Children with disabilities or medical conditions that need special care.
  • Adults with complex needs, such as severe learning disabilities, physical disabilities or mental health problems.
  • Adults with medical conditions who need extra care.
  • Adults who are housebound or homeless.
  • Additional specialist services: we can also provide treatment under sedation and do home visits.
• We will not normally treat patients who can be treated by a general Dentist.
• If you do not fit into one of the categories above, you will be given a list of local NHS Dentists.

How do I get referred?

• Patients must be referred to the service by a Dentist or other health and social care professional.

How do I make an appointment?

• If you are already a patient of our service and want to make, change, or cancel an appointment, please call our main patient line 020 3316 8353 selecting option 1, followed by option 3.
• If you have been referred and want to check the progress of your referral, please call our main patient line 020 3316 8353 selecting option 2.
• This line is available Monday to Friday from 8:45 to 11:30am and from 2 to 4:45pm.

Our clinics

• There is an induction loop at the main reception.
• There is full disabled access for this service.

Haringey

St Ann’s Hospital
Dental Outpatients
Oak Block, Entrance K., St Ann’s Road
Tottenham,
London
N15 3TH

Tynemouth Road Health Centre
Dental Department
24 Tynemouth Road
Tottenham,
London
N15 4RH

Enfield
Evergreen Primary Care Centre
Dental Department, 1st Floor
1 Smythe Close
Edmonton,
London
N9 0TW

Forest Health Centre
Dental Department, 1st Floor
308a Hertford Road
Edmonton,
London
N9 7HD

Ordnance Unity Centre
Dental Department, 2nd Floor
645 Hertford Road
Enfield
EN3 6ND

Interpreters for appointments

• If you need a spoken language or Sign Language interpreter, this can be arranged for you.
• Please let us know when you make an appointment with us.
• If we give you an appointment, contact the service immediately to let us know.

Reminders and recalls

• At the end of your treatment, your Dentist will discuss with you when you need to see a Dentist again.
• Your Dentist will decide how often they need to see you, to keep your teeth and gums healthy.
• You may no longer need a check-up every six months.

Cancellations

• If you need to cancel or change your appointment, you must contact us at least 24 hours before the start of your appointment.

Your rights and responsibilities

You are entitled to:

• Be treated with dignity, kindness and respect by all staff.
• A full explanation of your treatment options.
• See information about NHS charges in the waiting room.
• Make a complaint if you are not happy with your treatment and care.

You are responsible for:

• Informing staff of any change of address or other details.
• Following your Dentist’s advice to prevent tooth decay and gum disease.
• Treating our staff with courtesy and respect.
• Providing proof that you are entitled to claim help with the cost of NHS treatment.
• If you do not give us proof of this, we may need to check if you are eligible.
• There are posters displayed in our clinics with details of how to find help on this.
• Please see the NHS guidance on how to receive free dental treatment: https://www.nhs.uk/nhs-services/dentists/who-can-get-free-nhsdental-treatment/
• You can also check if you're eligible for help by visiting this website: https://www.nhsbsa.nhs.uk/check-if-youre-eligible-help
• Please ask the clinic for a HC1 form to apply.

Charges

• The charge you pay depends on the treatment you need.
• Please note dental charges change annually. The charges below are correct as of April 2025.
  • Band 1 £27.40 - This covers an examination, X rays, simple cleaning, fluoride treatment and fissure sealants.
  • Band 2 £75.30 – anything listed above plus any further treatment such as fillings, root canal work or if you need extractions for one or more teeth.
  • Band 3 £326.70 - everything listed in Bands 1 and 2 above plus crowns, dentures and bridges.
• Adult patients must usually pay charges.
• You may be exempt from treatment charges, if you are on certain benefits.
• Please check when making appointments.

Urgent treatment and out of hours care

• If you are a patient of ours and you think you need urgent treatment, please contact us as soon as possible on 020 3316 8353.
• Please be aware that if the clinic is fully booked, you may have to wait to be seen or go to another clinic.
• If you need emergency dental treatment after 6pm, at weekends or Bank Holidays, please contact NHS 111.

Contact our service

• Call us on 020 3316 8353.