Patient Advice and Liaison Service (PALS)

Patient Advice and Liaison Service (PALS)

Main Address

  • PALS Office
    The Whittington Hospital
    Magdala Avenue
  • N19 5NF
  • 020 7288 5551
The Patient Advice and Liaison Service (PALS) is for everyone who uses Whittington Health services. PALS provides advice, information and support to patients, families and their carers. It also provides a listening service for those who have problems and concerns and looks to find ways of resolving them. PALS is a focal point for feedback from patients which is then used to improve and develop Whittington Health services.
Please contact us:
  • If you have a question - ask us
  • When we do something right - compliment us
  • If you have a comment - tell us
  • When things do not go well - raise your concern or complaint with us
We will listen and learn from the feedback we receive.
You can call us on: 020 7288 5551 or email us at:
Click here for PALS leaflet “making complaint, concerns, compliment & comments”.

To tell us about your experience you can:
  • Speak directly to the people providing services to you. This is often the best way of resolving any problems or
  • Contact our PALS and Complaints Service - We will pass on compliments and comments, investigate concerns and sort out any problems as quickly as possible.
Looking for access to your medical records?
To gain access to your medical records or to request a copy, you just need to submit a subject access request. Click here to find out more.

Further Information

Please feel free to call, write or come and talk to us:
PALS & Complaints
Whittington Health NHS Trust
Magdala Avenue
London N19 5NF
Monday - Friday 09:30 – 16:30 (closed between 13:00-14:00)
Last updated18 Jul 2023
Working on it!