Community Dental Service - Hillingdon

Patient Information Leaflet

Overview

• Welcome to Whittington Health community dental service in Hillingdon.
• This is a dental service for adults and children with complex needs in Hillingdon.

Who can use this service?

• We only provide dental care to some groups of patients.
  • Children who are very worried or frightened or find it difficult to have treatment.
  • Children with disabilities or medical conditions that need special care.
  • Adults with complex needs, such as severe learning disabilities, physical disabilities or mental health problems.
  • Adults with medical conditions who need extra care.
  • Adults who are housebound or homeless.
  • Additional specialist services: we can also provide treatment under sedation and do home visits.
• We will not normally treat patients who can be treated by a general Dentist.
• If you do not fit into one of the categories above, you will be given a list of local NHS Dentists.

How do I get referred?

• Patients must be referred to the service by a Dentist or other health and social care professional.

How do I make an appointment?

• If you are already a patient of our service and want to make, change, or cancel an appointment, please call our main patient line 020 3316 8353 selecting option 1 followed by option 1.
• If you have been referred and want to check the progress of your referral, please call our main patient line 020 3316 8353 selecting option 2.
• This line is available Monday to Friday from 8:45 to 11:30am and from 2 to 4:45pm.

Our clinic

Uxbridge Dental Clinic
1 Redford Way
Uxbridge
Middlesex
UB8 1SZ

Interpreters for appointments

• If you need a spoken language or Sign Language interpreter, this can be arranged for you.
• Please let us know when you make an appointment with us.
• If we give you an appointment, contact the service immediately to let us know.

Reminders and recalls

• At the end of your treatment, your Dentist will discuss with you when you need to see a Dentist again.
• Your Dentist will decide how often they need to see you, to keep your teeth and gums healthy.
• You may no longer need a check-up every six months.

Cancellations

• If you need to cancel or change your appointment, you must contact us at least 24 hours before the start of your appointment.

Your rights and responsibilities

You are entitled to:

• Be treated with dignity, kindness and respect by all staff.
• A full explanation of your treatment options.
• Information about NHS charges displayed in the waiting room.
• Make a complaint if you are not happy with your treatment and care.

You are responsible for:

• Informing staff of any change of address or other details.
• Following your Dentist’s advice to prevent tooth decay and gum disease.
• Treating our staff with courtesy and respect.
• Providing proof that you are entitled to claim help with the cost of NHS treatment.
• If you do not give us proof of this, we may need to check if you are eligible.

Charges

• The charge you pay depends on the treatment you need.
• Please note dental charges change annually. The charges below are correct as of April 2025.
  • Band 1 £27.40 - This covers an examination, X rays, simple cleaning, fluoride treatment and fissure sealants.
  • Band 2 £75.30 – anything listed above plus any further treatment such as fillings, root canal work or if you need extractions for one or more teeth.
  • Band 3 £326.70 - everything listed in Bands 1 and 2 above plus crowns, dentures and bridges.
• Adult patients must usually pay charges.
• You may be exempt from treatment charges if you are on certain benefits.
• Please check when making appointments.

Urgent treatment and out of hours care

• If you are a patient of ours and you think you need urgent treatment, please contact us as soon as possible on 020 3316 8353.
• Please be aware that if the clinic is fully booked, you may have to wait to be seen or go to another clinic.
• If you need emergency dental treatment after 6pm, at weekends or Bank Holidays, please contact NHS 111.

Contact our service

• Call us on 020 3316 8353.