No. Patients are referred by a dentist, doctor, or another health or social care professional.
If patients are not registered with a dentist, they can find one via the NHS website.
Frequently asked questions (FAQs)
Can a patient refer themselves?
No. Patients are referred by a dentist, doctor, or another health or social care professional.
If patients are not registered with a dentist, they can find one via the NHS website.
Who is eligible?
Our service is for people who may find it difficult to access dental care in a high-street dental practice because of a disability, medical condition, or other additional need.
This may include:
- learning disabilities
- complex medical conditions,
- severe dental anxiety or phobia
- dementia or cognitive impairment
- mobility difficulties that make travel hard.
Do patients need to pay for treatment?
NHS dental charges apply to adult patients unless exempt.
The charge depends on the treatment.
Please note dental charges change annually. The charges below are correct as of April 2025.
- Band 1 £27.40 - This covers an examination, X rays, simple cleaning, fluoride treatment and fissure sealants.
- Band 2 £75.30 – anything listed above plus any further treatment such as fillings, root canal work or if you need extractions for one or more teeth.
- Band 3 £326.70 - everything listed in Bands 1 and 2 above plus crowns, dentures and bridges.
Exemption from NHS dental charges
Full information regarding NHS dental charges and exemptions is found on the NHS website.
Patients do not have to pay if they are:
- under 18, or under 19 and in full-time education.
- pregnant or have had a baby (or stillbirth) in the past 12 months.
- getting dental treatment in an NHS hospital from a hospital dentist (you may still pay for dentures or bridges).
- receive War Pension Scheme or Armed Forces Compensation Scheme payments, and the treatment is for your accepted injury.
NHS dental treatment is also free if the patient or their partner receive one of these benefits:
- Income Support
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance
- Pension Credit (Guarantee Credit, or Guarantee Credit with Savings Credit)
- Universal Credit, if your household income is below the NHS threshold
For patients who qualify for these benefits, their children under 20 are also entitled to free NHS dental care.
What if the patient can’t attend the appointment?
The patient should let us know as soon as possible if they cannot attend.
They can call 020 3316 8353 to rearrange a new date.Repeated missed appointments may delay treatment.
Do you provide sedation?
Yes. We can provide inhalation sedation or intravenous sedation for people who are very anxious or need complex dental care.
The referring clinician will decide if sedation is appropriate.
The patient will receive written information before their appointment explaining how to prepare and what to expect. Some patients may be referred to hospital for general anaesthesia as well.
Domiciliary care - Can you treat patients at home?
Domiciliary (at home) care is available for patients who are unable to attend a clinic.
Domiciliary care is for patients who are:
- housebound or cannot be moved safely.
- live in a care home or are an inpatient at hospital and cannot travel.
Domiciliary care is not available to patients who:
- can travel by car, taxi or patient transport to a clinic.
- Patients who can attend other places outside your home (for example: GP, shops etc.)
Do you provide Translation /Interpretation service?
Yes upon request by the referring clinician. If the patient needs an interpreter, please do let us know in the referral information and we will arrange this.
What if the patient has an emergency?
Urgent and emergency dental care
A patient of ours can contact us during opening hours on 020 3316 8353.
Outside of our operational hours, if the patient has severe pain, facial swelling, or bleeding that will not stop, the patient should call NHS111 to be signposted to the correct care. Alternatively, the patient can visit the NHS website to find out how to find an NHS dentist in an emergency.
A patient of ours can contact us during opening hours on 020 3316 8353.
Outside of our operational hours, if the patient has severe pain, facial swelling, or bleeding that will not stop, the patient should call NHS111 to be signposted to the correct care. Alternatively, the patient can visit the NHS website to find out how to find an NHS dentist in an emergency.
Useful links:
Do you provide care for bariatric patients?
Yes, at our Holloway and Willesden clinic. See our clinic page for clinic details.
Last updated02 Dec 2025