How is hospital transport booked?
You should contact the transport assessment team on 0333 240 4909 (open Monday to Friday, 8am-5pm excluding bank holidays) to find out if you can apply for this service. If you need help to request hospital transport, a friend, relative or carer can call on your behalf.
What does the assessment involve?
This is a short nurse-led, confidential telephone interview to assess your transport needs.
How much notice should I give?
Please contact the transport team on 0333 240 4909 no more than four weeks prior to the appointment date and at least two days before your appointment to give us time to arrange your transport.
What can I do if I am not eligible for transport?
You can contact the appeals team - at the end of the eligibility call you can ask for details about appealing the decision.
If you are not happy with the outcome of an appeal, you can contact our PALS team. You can find out more about them and how to contact them at www.whittington.nhs.uk/PALS
If I am eligible for patient transport will you confirm my booking?
Yes. Three days before your hospital appointment, we will contact you to:
- Confirm if you are still requiring transport to your appointment
- Give you an opportunity to cancel your transport if it is not required
- Tell you your unique journey ID
- Tell you your approximate pick up window
When will I be collected?
This depends on your postcode; you should be collected to allow enough time for you to arrive before your appointment; 15-60 minutes before the scheduled appointment time. Please be ready when the transport arrives as drivers cannot wait more than ten minutes.
What happens when I get to the hospital?
The transport team will ensure you are taken to your appointment.
What happens when I'm ready to go home?
Please let a member of staff know and they will arrange for a porter to take you to the transport lounge at if you are being seen at our hospital. If your appointment has taken place at one of our other locations, please let the clinic team know, and they will advise the transport team you are ready to go home.
We will try to get you home as soon as we can. However, you may have to wait up to 120 minutes to be collected. It is important to note that journeys are planned to make the most effective use of our vehicles. This means that other patients may share the same vehicle with you.
Can I have an escort?
We use Department of Health and Social Care guidelines to decide whether an escort is appropriate. We will discuss this with you as part of the assessment process.