Change or cancel an MSK appointment
Follow-up MSK Physiotherapy or CATS Appointments
If you need to change or cancel a follow-up appointment, you can:
- Complete the MSK online change/cancellation form, or
- Leave a message on our answerphone:
- 020 7288 5176 / 5660
Please allow 24 to 48 hours for a response from the MSK administration team.
New MSK Appointments
If you need to change or cancel a new appointment, please contact the Central Bookings Service (CBS) on:
- 020 3316 1111
Important Information
- We require at least 24 hours notice to change or cancel an appointment.
- If you need to cancel at short notice, please telephone us first rather than using the online form.
- Contact numbers for individual health centres can be found on our Contact Us page.
Online Form
Complete the MSK online change/cancellation form (for follow-up appointments only)
Last updated10 Nov 2026