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FAQs

Please see some of our most frequently asked questions below.

Cancelling and rescheduling appointments

If you need to cancel (without rebooking) an MSK CATS or physiotherapy appointment, please use our online cancellation form. 

If you would like to re-schedule your new appointment, please contact us by phoning:

Central Bookings Team:  020 3316 1111 or
Single Point of Access (SPoA) Team: 0207 288 3317
 
If you would like to re-schedule your follow-up appointment, please contact us as below:

Email: whh-tr.mskadminteam@nhs.net
Tel: 020 3224 4789
 
You can also contact you local centre to re-schedule your follow-up appointment.

What happens when you have been referred to us

Once you have been referred to the MSK team, your referral will be triaged by a senior clinician to ensure you are seeing the most appropriate team for your care needs.
 
You will then join a waiting list (see our current waiting times).
 
You will then be sent an opt in letter. Please use this information for arranging your initial assessment.

If your symptoms change

If you no longer require our services, you are not required to ‘opt in’ by contacting us. No further action is required. You will not be offered an appointment.
 
If your symptoms change or worsen whilst you are on our waiting list, please utilise our online services.
 
  • The getUBetter website and app will allow you to enter symptoms. The app will make recommendations for further management of your symptoms.
  • Please review the NHS England website for further information.

If you have a significant worsening of symptoms or you develop new symptoms, you may need to arrange an appointment with your GP for a review.

Last updated02 May 2025
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