Contact Us

For BLS/PBLS, there is a 5 minute waiting time for any latecomers. For ILS, because it is a longer course and less frequent, the waiting time is increased from 5 to 10 minutes. Anyone arriving later than this time, and regardless of the circumstances, will be asked to rebook the face-to-face session – but do not worry, we usually have many places available!. Our courses are very practical and time restricted, so we thank everyone for understanding this and contributing towards making it the best learning experience.

Unfortunately, if the sessions are fully booked, a place in BLS cannot be guaranteed without a prior booking confirmation. In order to achieve the best learning experience, the number of candidates for a group session is limited. We encourage you to attend if you missed your session. Should any other candidate fail to attend a later course, a space would be available for other people. Please mind that this is not always the case.

Completely! It is recommended that resuscitation skills (such as chest compressions) are practiced every year to avoid de-skilling. Any clinical member of staff needs to do a refresher every year. If you have just completed ALS or ILS, you do not need to do BLS that year.

You should get in touch via email with us as soon as you notice a problem with your credentials. For the courses above, not completing the e-learning modules will result in a disadvantage during the face-to-face element of the course. This is because there is an expectation that skills have been learnt prior to attending the course and will be more difficult to pass if preparation has failed to take place. Also, in the APLS course, failure to do the modules before the course automatically means that you will not be able to obtain a certificate (even if you pass the assessed elements and complete the modules later).

We recommend that you cancel your session and book another one when your injury has healed. If you have an injury that still allows you to be at work or have a permanent disability the resuscitation training courses can be adjusted to assess competency in different ways. This means that you can still be assessed providing clear and specific instructions to another candidate, for example, on how to perform chest compressions. In any case, resuscitation practitioners will contact your manager after the course to make them aware of the physical disability stopping you to demonstrate high quality chest compressions. This is to optimise patient safety by making sure accurate risk assessments have taken place at the workplace.

Firstly, congratulations on being invited to teach with us in the future! It can take up to 6 weeks for professional bodies to process course returns and paperwork. If you haven’t heard from them after 6 weeks from the course date, get in touch with us and we will investigate further. Please, do not feel discouraged by a delay in this process, we would love for you to join us!

We are sorry to hear that you did not achieve an instructor potential (IP) nomination as you expected. Try getting in touch with the director of your course to receive tailored feedback for future courses. An Instructor Potential nomination is a unanimous faculty decision based on the assessment of skills observed in candidate’s performance during the course. Since the decision is made locally as a course provider centre, queries about IP will not be investigated by the professional body and are best resolved by communicating with the course and medical director.

Please send an email with the Subject: [course name & date] AVAILABILITY, to resus.whittington@nhs.net and we will endeavour to answer as soon as possible.

If your PDN has registered you on the course – they will have your manual. If not, please email Val on resus.whittington@nhs.net

• ALSG: support@alsg.zendesk.com
• LMS: +4420 7388 4678 or raise a ticket on https://www.resus.org.uk/contact-us

• ALSG: support@alsg.zendesk.com
• LMS: +4420 7388 4678 or raise a ticket on https://www.resus.org.uk/contact-us