Before you arrive

Your appointment letter contains details of the date and time of your outpatient appointment and information about anything you may need to bring with you.

Choosing your appointment date and time

It is important to us that that you are able to attend your appointment, and that you receive a choice of date and time.  If the date provided is not suitable for you and you wish to choose another date or time then please telephone the number on your appointment letter.  We will do what we can to help you.

It is very important that you let us know if you are going to miss an appointment.

Nearly one in five of our patients fail to keep their appointment with us.  This means our doctors and nurses are unable to make best use of their time. As a result, other patients who could keep their appointment sometimes wait longer to be seen. On average missed appointments cost the hospital £50 each.

If you cannot keep your appointment (or if you need to change the date or time), please let us know by calling the number on your appointment letter.
If you fail to attend your appointment and do not inform us, you may have to go back to your GP and be re-referred.

What to bring

  • Your appointment letter
  • Any medicines you are taking
  • Any samples as requested
  • Money for prescriptions or an exemption certificate
  • A list of any specific questions you would like to ask

Interpreting service

Whittington Health has access to an interpreter service. Patients who speak little or no English can book an interpreter by phoning 020 7288 5114/ 5191/ 3226 at least a week in advance of their appointment. We will do our best to provide someone to assist you. Read more about our interpreting service.


We hope that your visit will be trouble free, but if you do have a problem, or there is something you would like to ask us, you can phone the Patient Advice and Liason Service (PALS) on 020 7288 5551, who will be happy to help you.
More information about PALS
Last updated22 Dec 2015
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