Mobility and Seating Solution Centre (MSSC)

Mobility and Seating Solution Centre (MSCC)

Main Address

The Mobility and Seating Solutions Service at Whittington Health assists with provision of wheelchairs, accessories, and cushions.

Opening Hours

Monday - Friday
Centre: 8:00am - 4:30pm
Phone Line: 9:30am - 4:15pm

Referral

Objectives

The Mobility and Seating Solution Centre (MSSC) provides a comprehensive service for adults, children and young people with permanent/long-term mobility problems. The service seeks to provide assessment, consultation and advice, provision, and maintenance of wheelchairs. The MSSC also provides specialist seating and pressure mapping service with associated special seating.


Health Promotion Focus:
The MSSS issues wheelchairs only when mobility is severely affected and all other options for mobility have been tried and found to be non-functional. This is due to the greater health benefits obtained through walking and staying as active as possible.
 
The therapists at the service have strong links with The Haringey Urgent Response Team (HURT), Haringey Locality Therapy Team, Multi-Agency Care & Coordination Team (MACCT)  Children and Young People (CYP) Services, Haringey Adult Social Care Services and will assess clients referred to the MSSS to firstly determine that other options for mobility have been fully explored. If it is found that avenues such as trialling different walking aids, home adaptations or therapy to manage pain or weight loss (for example) have not been trialled, a referral will be made to the appropriate service to allow these options to be trialled first.
 
Where other options to improve mobility have been trialled and been unsuccessful, the wheelchair service will proceed with the assessment process for the appropriate chair as described in detail below.
 
 

Client Groups

 The service is open to all clients with a Haringey GP.

There are two main routes to refer to the Service either via
  • The Whittington Adult Referral form - this is through client’s GP surgery, consultants, doctors, GPs, therapists, nurses, and social workers.
  • The MSSS Service Self-referral forms – this referral form would only be accepted if completed by the client.
Telephone calls made between 9:30am – 4:15pm will be answered directly by a named member of staff except where staff are not available. Messages left on the answering machine before 4:15pm  will be dealt with on the same working day. After this time, we will endeavour to return the call between 8:30am and 9:30am the next day.

 

Forums

  • Haringey Wheelchair User Group. For further information or if you are interested in becoming a member, please contact Graham Day (Chairperson)  - or the Mobility and Seating Solution Centre on 020 3074 2850, or visit their website here.

Appointments

Booked by receptionist for clinic or home visit assessments.

Forums

Haringey Wheelchair User Group. For further information or if you are interested in becoming a member, please contact Graham Day (Chairperson) via his email address - grahamday16@yahoo.co.uk or the Mobility and Seating Solution Centre on 020 3074 2850 or visit their website here.

Useful resources

Further Information

Key Staff
  • Mishael Akpan - Manager
  • Lawrence Fanning - Wheelchair Therapist
  • David Gregory - Mobility Technician
  • Rose Martins - Wheelchair Co-ordinator
  • Yvette Phantis – Wheelchair Administrator
 
Maintenance and Repair Service
The MSSS wheelchair contractor is DGT Services, and they are responsible for the maintenance, repairs, delivery, and collections of wheelchairs issued to clients. Click here to view the DGT Services website.
 
Complaints
Any initial concern or queries should be directed to the Mobility and Seating Solution Service Manager on  020 3074 2850.

Concerns or queries not resolved by the Service Manager will be directed to the Patient Advice & Liaison Service (PALS) and they can be contacted as follows:

Locations  See on a map

Related services

Last updated21 Dec 2023
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