Making a GP appointment

How and when can you access your GP

GP practices are open 8am to 6:30pm Monday to Friday. They also have Extended Access services shared with local practices until 8pm on weekdays and 9-5pm on Saturdays. You can access your GP by calling the phone number on the practice website, or by following online access instructions on the practice website.

What can GPs help with

GPs can offer advice about any medical problem, including mental health and sexual health issues. It is often helpful to explain what the problem is when you book an appointment so care navigators can make sure you see the best person.


GPs offer confidential services to young people. This means that GPs must not disclose anything learned from you to others without your agreement. GPs have the same duty of confidentiality to young people as they have to adults. They may encourage young people to share information with their parents, but confidentiality may only be broken in the most exceptional situations where the risk to the health, safety or welfare of yourself, or others, outweighs the right to privacy. Once you have your own contact details (eg mobile phone, email address) you can ask your GP to use these to contact you, rather than your parents’ details, if you prefer.

About the NHS App

The NHS App gives you a simple and secure way to access a range of NHS services. Download the NHS App on your smartphone or tablet via the  Google Play or App store. You can also access the same services in a web browser by logging in through the NHS website.   You must be aged 13 or over to use the NHS App. You also need to be registered with a GP surgery in England or the Isle of Man. Find out more about who can use the NHS App.

What you can do with the NHS App

You need to prove who you are to get full access to the NHS App. With full access you can:
  • Order repeat prescriptions and nominate a pharmacy where you would like to collect them
  • Book and manage appointments
  • View your GP health record to see information like your allergies and medicines (if your GP has given you access to your detailed medical record, you can also see information like test results)
  • Book and manage COVID-19 vaccinations
  • Register your organ donation decision
  • Choose how the NHS uses your data
  • View your NHS number (find out your NHS number)
  • Use NHS 111 online to answer questions and get instant advice or medical help near you.
Last updated07 Jun 2024
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