Please see below for some of out frequently asked questions (FAQs).

How much does it cost?

These courses are absolutely FREE.  You don’t pay anything to attend any of our courses.

Who are the courses for?

The courses are for anyone aged 18 or over who has had their health condition for more than 3 months and who lives, or has a GP, in Islington or Haringey.  If you’d like to discuss whether a course is for you, please do call us (see contact us). Family members/ carers are also welcome to attend.

Do I have to be referred by someone?

No, you don’t. Although healthcare professionals do refer people to us, many of our participants have simply called us up themselves.

Do I have to attend all the sessions?

To get the most out of the course it is best to attend as many sessions as you can, but we understand this might not always be possible.

Do I need to talk about my own condition?

There will be times when you will be asked to share how your condition affects your life and what you would like to change.  However, it is up to you what you want to share and how much detail you want to give.  All discussions are confidential.

Where are the Courses held?

The courses are normally held in accessible local venues with good access to public transport.
Due to COVID, to keep everyone as safe as possible, we are currently running our courses on-line in facilitated groups. They can be accessed by computer or smart phone.

Will I get a break during the session?

Yes, there is a 20 minute break half way through each session.  However, you are free to get up and move around whenever you need to.

Are refreshments provided?

Yes. Tea, coffee and biscuits are provided and you are welcome to bring your own snacks.

Do I need to bring a carer with me to the course?

If you need a carer, you will need to bring your carer with you as the course tutors won’t be able to assist you with personal care.
Please do bear in mind that if you are related to your carer, it may be difficult for you to discuss certain issues freely.  This is your time to focus on how you would like to manage your health.   If you decide you would like your carer to be present, they can either take part as a participant or sit outside the room.  Please let us know beforehand if you are likely to bring a carer or assistant.

I have specific communication requirements – can these be accommodated? If you have specific communication

If you have specific communication requirements, please do contact us beforehand.  For example, we can arrange for a BSL interpreter to attend or for large-print materials to be available.

Do you provide transport?

Unfortunately, we are unable to provide transport.

What happens after the end of the course?

We hope that once the course is over you will start putting the skills and knowledge you have learned into practice to help you manage your health and feel more confident.
At least twice a year, we arrange for participants who have completed a course to meet up for an informal get together.

Can I feedback my views about the course?

Yes, we are always seeking feedback about our courses to help us improve them.  At the end of the course you will have an opportunity to feedback and you are always welcome to contact us at any time (see contact us).

Last updated05 Apr 2023
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