Adult Audiology and Vestibular Medicine
- Whittington Hospital Department of Audiology
0207 288 5220
Clinic 4B 4th Floor
London N19 5NF
St Ann's Hospital
020 3224 4698
St Ann's Road
Please make sure you have been referred by your GP. We offer an appointment within six weeks from the time we receive the referral. Please make sure your ears are free of wax – if they are not, we may be unable to test your hearing. If you have discharging ears, please contact your GP for treatment prior to your appointment. If you have hearing aids, please bring them with you.
The Audiologist will ask you about your hearing and general health. Your ears will then be checked and, providing they are clear, a hearing test will be carried out along with any other necessary tests.
We will discuss the hearing test results shortly after and agree on a management plan, including the provision of hearing aids, if required. We offer Phonak behind-the-ear (BTE) hearing aids in a choice of colours. A follow up will be arranged a few weeks after the fitting to evaluate the success of amplification and identify any issues.
- Assessment (60 minutes): History, Otoscopy, PTA, Tympanometry, impression if required
- Hearing Aid Issue (60 minutes): Check fit of hearing aid(s), programming, how to use your aid(s)
- Follow up (30 minutes): Review of progress in person or via telephone
- Reassessment (60 minutes): We recommended hearing is re-checked every 3-4 years
- Repairs (15-30 minutes): Replacement of tubing and fine-tuning
- Cleaning and caring for your hearing aids
- Information about HA batteries
- Phonak FAQs for hearing aids
- Royal National Institute for Deaf people (previously Action on Hearing Loss)
- Communication tactics to support hearing loss
- Hearing Link website
- C2Hear Audiology videos and information
- British Tinnitus Association
- Connevans website - Assistive devices to help with hearing loss
- Get support in work if you have a hearing loss or disability (Access to Work)
- Disabled persons freedom pass
- Sensory team / Social services – Deaf and hearing support team at Haringey. Some equipment can be provided by your local borough. Telephone: 0208 489 2592 or email: email@example.com
We are a training department for Audiology students on placement from University. You may be seen by a student or there may be a student present during your appointment. Please let us know if you do not want to be seen by a trainee Audiologist.
Lost hearing aids:
Your hearing aid(s) is a valuable item and should be looked after with care. If you lose or damage your hearing aid, you will be charged £70 (per aid) to replace it.
There are some exemptions to payment:
- Children aged 18 years old and below
- Hearing aids lost whilst being an in-patient in hospital
- Patients on means-tested benefits (evidence will be required)
- Patients who are not capable of looking after themselves (learning disability, dementia etc)
- Victims of theft (evidence will be required as well as a police crime reference number)
- War pensioners
- Patients registered blind/partially sighted
- Where the hearing aids are more than 5 years old (reassessment will be required to fit a newer hearing aid model)
Please note cash payments are not accepted and payment should be made using either:
Calling the cash & banking department on 020 7288 5457/5136. Quote the financial code M401 3505 if received hearing aids from St Anns Hospital/ Hornsey Rise Health Centre or AAJE 3503 if received hearing aids from Whittington Hospital and quote your hospital number. Upon receiving your receipt, please forward this to us so we can re-issue the replacement aid(s)
Bank transfer, using M401 3503 as a reference for St Anns Hospital/Hornsey Rise Health Centre or AAJE 3503 as a reference for Whittington Hospital.
Account name: Whittington Hospital NHS Trust
Hearing aid repairs are pre-booked appointment. Please ring on following numbers to book an appointment if your hearing aid is broken.
- Whittington Hospital- Contact number- 0207 288 5220
- St Anns Hospital & Hornsey Rise Health Centre- Contact number- 0203 224 4698
Drop off hearing aids/Postal service
If your hearing aids are faulty or require a repair and you do not wish to make an appointment or are unable to attend the department, you can post them (we recommend registered post) with a brief note of the problem and your identification. We will then repair your hearing aids and post them back to you within 3-4 working days.
Hearing aid batteries are available free of charge on production of your battery card from reception (no appointment necessary), as well as spare tubing. Alternatively, you can request batteries and/or tubing via post by sending a stamped addressed envelope to your Audiology clinic address.
Our hearing aids
We currently fit Phonak hearing aids in our department. All hearing aids provided by us are in the behind-the-ear style. The type of hearing aid selected will be based on your hearing loss as well as considering any dexterity or vision issues.
We would recommend seeing your GP and asking for a referral to Audiology for a hearing test if you have noticed:
- Difficulty hearing TV at a level set for others
- Struggle to hear and understand speech
- People sound muffled and unclear
- Difficulty hearing speech in noise
- Difficulty hearing conversation on the phone or the doorbell ring
- Hearing better on your ‘good side’ and having to turn your head to the conversation
- Feeling isolated and drained from participating in conversation
Can I get a digital hearing aid from the NHS?
Yes, all hearing aids issued are digital and are set for your specific hearing levels and needs. They have functional microphones as well as automatic noise reduction, which can be helpful in a noisy environment. There are options for additional hearing aid programmes and a volume control (depending on the aid chosen), which you can discuss with the Audiologist.
How often should I check my hearing?
Hearing loss will gradually deteriorate as the years go by and we recommend requesting a hearing test every 3-4 years, or earlier if you notice significant changes to your hearing.
Hearing will naturally deteriorate as a result of the ageing process and this cannot be prevented, however, there is no evidence that wearing hearing aids makes your hearing worse. Hearing aids are set up to your specific hearing levels and will not exceed your uncomfortable loudness levels.
Hearing aids, batteries and servicing are all free of charge on the NHS.
Is it difficult to adjust to wearing hearing aids?
Studies have shown it takes 2-3 months of wearing your hearing aids every day to acclimatise to them. We recommend building up usage gradually at the beginning, with the aim of wearing them from morning - evening every day.
Suggestions and comments
Audiology and Vestibular Medicine clinic reception
020 3224 4698
020 3224 4675/4689/4626/4604/
Text only: 07866 360 276
The Whittington Hospital Clinics
Hearing assessments for adults
Hearing aid fitting and review for adults
Repair clinic appointments for hearing aids
020 7288 5220
Fax: 020 7288 3448