Adult Audiology and Vestibular Medicine

Adult Audiology and Vestibular Medicine

Main Address

  • Whittington Hospital Department of Audiology
    0207 288 5220
    Clinic 4B 4th Floor
    Magdala Avenue
    London N19 5NF

    St Ann's Hospital
    020 3224 4698
    St Ann's Road
    N15 3TH
The Adult Audiology and Vestibular Medicine department deals with hearing and balance disorders and provides a full range of diagnostic and electro-physiological services. It offers hearing and balance assessment, amplification, rehabilitation and hearing therapy. We accept referrals for adults of all ages from Islington and Haringey.
Our team consists of doctors, audiologists and audio-vestibular scientists.


What to expect at your appointment
Before appointment:
Please make sure you have been referred by your GP. We offer an appointment within six weeks from the time we receive the referral. Please make sure your ears are free of wax – if they are not, we may be unable to test your hearing. If you have discharging ears, please contact your GP for treatment prior to your appointment. If you have hearing aids, please bring them with you.

During appointment:
The Audiologist will ask you about your hearing and general health. Your ears will then be checked and, providing they are clear, a hearing test will be carried out along with any other necessary tests.

We will discuss the hearing test results shortly after and agree on a management plan, including the provision of hearing aids, if required. We offer Phonak behind-the-ear (BTE) hearing aids in a choice of colours. A follow up will be arranged a few weeks after the fitting to evaluate the success of amplification and identify any issues.
  • Assessment (60 minutes): History, Otoscopy, PTA, Tympanometry, impression if required
  • Hearing Aid Issue (60 minutes): Check fit of hearing aid(s), programming, how to use your aid(s)
  • Follow up (30 minutes): Review of progress in person or via telephone
  • Reassessment (60 minutes): We recommended hearing is re-checked every 3-4 years
  • Repairs (15-30 minutes): Replacement of tubing and fine-tuning

Useful resources

Lead manager

Further Information

Audiology Students:
We are a training department for Audiology students on placement from University. You may be seen by a student or there may be a student present during your appointment. Please let us know if you do not want to be seen by a trainee Audiologist.

Lost hearing aids:

Your hearing aid(s) is a valuable item and should be looked after with care. If you lose or damage your hearing aid, you will be charged £70 (per aid) to replace it.

There are some exemptions to payment:
  • Children aged 18 years old and below
  • Hearing aids lost whilst being an in-patient in hospital
  • Patients on means-tested benefits (evidence will be required)
  • Patients who are not capable of looking after themselves (learning disability, dementia etc)
  • Victims of theft (evidence will be required as well as a police crime reference number)
  • War pensioners
  • Patients registered blind/partially sighted
  • Where the hearing aids are more than 5 years old (reassessment will be required to fit a newer hearing aid model)
Please note that it is assumed that you have only reported your hearing aid as being lost after thoroughly looking for it. If you find it after we have processed a payment and provided a replacement hearing aid, no refund can be issued. You will only receive the replacement hearing aid(s) once we have received proof of payment.

Please note cash payments are not accepted and payment should be made using either:
  • Calling the cash & banking department on 020 7288 5457/5136. Quote the financial code M401 3505 if received hearing aids from St Anns Hospital/ Hornsey Rise Health Centre or AAJE 3503 if received hearing aids from Whittington Hospital and quote your hospital number. Upon receiving your receipt, please forward this to us so we can re-issue the replacement aid(s)

  • Bank transfer, using M401 3503 as a reference for St Anns Hospital/Hornsey Rise Health Centre or AAJE 3503 as a reference for Whittington Hospital.

Account name: Whittington Hospital NHS Trust
Account number: 100002367
Sort code: 60 70 80 
Hearing aids repairs service
Hearing aid repairs are pre-booked appointment. Please ring on following numbers to book an appointment if your hearing aid is broken.
  • Whittington Hospital- Contact number- 0207 288 5220
  • St Anns Hospital & Hornsey Rise Health Centre- Contact number- 0203 224 4698

Drop off hearing aids/Postal service

If your hearing aids are faulty or require a repair and you do not wish to make an appointment or are unable to attend the department, you can post them (we recommend registered post) with a brief note of the problem and your identification. We will then repair your hearing aids and post them back to you within 3-4 working days.

Battery collection/allocation

Hearing aid batteries are available free of charge on production of your battery card from reception (no appointment necessary), as well as spare tubing. Alternatively, you can request batteries and/or tubing via post by sending a stamped addressed envelope to your Audiology clinic address.

Our hearing aids
We currently fit Phonak hearing aids in our department. All hearing aids provided by us are in the behind-the-ear style. The type of hearing aid selected will be based on your hearing loss as well as considering any dexterity or vision issues.
Do I need a hearing test?
We would recommend seeing your GP and asking for a referral to Audiology for a hearing test if you have noticed:
  • Difficulty hearing TV at a level set for others
  • Struggle to hear and understand speech
  • People sound muffled and unclear
  • Difficulty hearing speech in noise
  • Difficulty hearing conversation on the phone or the doorbell ring
  • Hearing better on your ‘good side’ and having to turn your head to the conversation
  • Feeling isolated and drained from participating in conversation

Can I get a digital hearing aid from the NHS?

Yes, all hearing aids issued are digital and are set for your specific hearing levels and needs. They have functional microphones as well as automatic noise reduction, which can be helpful in a noisy environment. There are options for additional hearing aid programmes and a volume control (depending on the aid chosen), which you can discuss with the Audiologist.

How often should I check my hearing?

Hearing loss will gradually deteriorate as the years go by and we recommend requesting a hearing test every 3-4 years, or earlier if you notice significant changes to your hearing.
Will hearing aids damage my hearing?
Hearing will naturally deteriorate as a result of the ageing process and this cannot be prevented, however, there is no evidence that wearing hearing aids makes your hearing worse. Hearing aids are set up to your specific hearing levels and will not exceed your uncomfortable loudness levels.
How much do hearing aids cost?
Hearing aids, batteries and servicing are all free of charge on the NHS.

Is it difficult to adjust to wearing hearing aids?

Studies have shown it takes 2-3 months of wearing your hearing aids every day to acclimatise to them. We recommend building up usage gradually at the beginning, with the aim of wearing them from morning - evening every day.

Suggestions and comments
If you have any suggestions for service improvement or comments on your visit, please contact Patient Advice and Liaison Service (PALS).


St Ann's Audiology and Vestibular Medicine
Audiology and Vestibular Medicine clinic reception
020 3224 4698
Audiology secretaries
020 3224 4675/4689/4626/4604/
Text only: 07866 360 276

The Whittington Hospital Clinics
Hearing assessments for adults
Hearing aid fitting and review for adults
Repair clinic appointments for hearing aids
Tinnitus counselling
020 7288 5220
Fax: 020 7288 3448
Monday - Friday
9 am - 5 pm
Adult audiology: We accept referrals from the GPs, ENT Doctors, Consultants in geriatric and memory clinic and other health professionals.
If you would like to refer an adult to this service, please use the online digital referral form below.
Last updated11 Dec 2023
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